policies terms & Conditions Guidelines
elevate your natural beauty
Welcome to Onyx Glam Natural Hair Care! We pride ourselves on delivering exceptional customer service and creating unforgettable experiences for our clients. To ensure a smooth appointment, we encourage you to review our policies, terms, and guidelines before booking. Your understanding helps us maintain our commitment to quality and punctuality.
Service Details
New Client Introductory Service
Your first visit is all about understanding your hair. We’ll assess its current state, talk through your goals, and create a care plan to get your curls on track. Full service visits includes a consultation, hair analysis, and personalized recommendations to support healthy, thriving hair.
Full Service Packages
Each full service Includes a 3 step cleanse and detox, deep conditioning + steam hydration, maintenance cut, and styling. Choose from the following:
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Curl Recovery..........$300
A full reset for your curls. Includes detox cleanse, steam hydration, trim, and styling to restore bounce and definition. -
Twist Recovery..........$235
Revive your hair with a cleanse, detox, steam hydration, blow out + trim, and fresh two-strand or flat twist style. -
Premium Silk Press............$230
Sleek, smooth styling using controlled heat and professional techniques. Includes cleanse, detox, deep conditioning +steam hydration, blowout with trim, and a flawless silk press finish.
Wash & Style Options
These services are cleanse, condition, and style. No trim. No treatments.
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Hydrate & Define..........$160
Expect hair to be cleansed, conditioned, curls defined, and dried under hooded dryer. -
Two-Strand Twists..........$160
Expect hair to be cleansed, conditioned, and styled in 2 strand twist, flat twist, or a combination of both. -
Flat Twists..........$155
Expect hair to be cleansed, conditioned, blown dry, and straightened with a flat iron. -
Blowout & Trim..........$105
Expect cleanse, condition, blow dry, and trim to eliminate split ends. -
Rod Set..........$150
Expect cleanse, condition, rod set, dried under hooded dryer, and styled
Membership Service Slots
Clients with Gold, Platinum, or Diamond memberships should see (or schedule) their entitled full services and wash & style slots via the membership vagaro entry
Braiding Services
Protective and custom braid styles for natural hair, tailored to your texture and desired length.
Diamond Natural Nail Services
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Manicure w/ Diamond Crested Drill Bits
Nail shaping, cuticle care, buffing, and top coat. -
Pedicure w/ Diamond Crested Drill Bits
Foot soak, exfoliation, moisturizing, nail care, and top coat.
Service List
Service catagory
Full Service
Full Service
Full Service
Wash & Style
Wash & Style
Wash & Style
Wash & Style
Braiding
color
extensions
Nails
Nails
Service Name
Curl recovery
Twist Recovery
Premium silk press
Hydrate & Define
two-strand twists
blowout & press
rod set
custom braids
custom color
custom extensions
diamond bit manicure
diamond bit pedicure
duration
120-150 min
120 min
120 min
60 min
90 min
75 min
90 min
varies based service
consultation required
consultation required
45 min
60 min
Description
restore curl pattern, hydration
refresh twists, reduce manipulation
sleek press w/ controlled heat
moisture + curl definition
twist styling
blow dry + press styling
bouncy, defined, curl set
braid styles
highlighting, single process,etc
sew install, quick weave, k-tips
premium nail care + top coat
premium foot care + top Coat
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Salon Guidelines
To provide the best possible experience for all clients, we kindly ask that you review and follow these guidelines before your appointment:
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Come Alone
Please attend your appointment alone. Guests, children, and friends are not permitted on site during your service.
Age Policy
Our services are designed for clients aged 12 and older. We do not provide services for children under the age of 12.
Consistent Pricing
All prices are standard and apply equally to every client, regardless of age.
Shampoo & Conditioning Included
Each style service includes a standard shampoo and conditioning treatment, unless otherwise specified.
Arrive with Hair Prepared
Please arrive with your hair thoroughly combed and free of shed strands from previous styling.
Detangling & Removal Fees
If your hair requires removal of prior styles, excessive detangling, or combing out of knots, tangles, or matting (from twists, braids, ponytails, or other long-term styles), a $25 detangling fee will be added to your service.
Service Timing
Each service has an estimated completion time. To keep appointments running smoothly, please ensure your hair is properly prepared prior to your visit.
Sales Policy
At Onyx Glam Natural Hair Care, we maintain a clear and consistent sales policy to ensure transparency in every transaction. By making a purchase in our salon or online, you agree to the following terms:
1. Final Sales
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All sales are final. Once a purchase is completed, it cannot be refunded, returned, or exchanged.
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This applies to all products and services, including but not limited to:
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Hair care products
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Styling tools
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Salon services
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2. Quality Assurance
We take pride in delivering high-quality products and professional services. If you encounter any concerns with a product or service, please notify us immediately. We will make every reasonable effort to resolve the issue and ensure your satisfaction.
3. Exceptions
While our standard policy is that sales are final, we reserve the right to make exceptions in special circumstances, including:
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Verified product recalls
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Errors made by our team
Any exception to this policy will be determined solely at the discretion of Onyx Glam management.
4. Customer Responsibility
It is the customer’s responsibility to:
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Carefully review all products and services before completing a purchase
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Ask questions or request clarification from our staff if needed
We encourage open communication so you feel confident in your choices before finalizing a transaction.
5. Agreement
By making a purchase at Onyx Glam Natural Hair Care, you acknowledge and accept this Sales Policy.
If you have any questions or concerns, please contact us:
Booking & Cancellation
1. Booking & Deposit
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A 25% non-refundable deposit is required to secure all appointments. Deposits are non-transferable but will be applied toward the total cost of the service.
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Public booking opens on the 20th of each month for the following month’s appointments.
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If all appointments are filled for the month, clients may join our waitlist. We will notify you if a time slot becomes available.
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New clients are required to book an Introductory New Client Service for their first visit. This ensures we have adequate time to assess your hair, discuss your goals, and recommend the best treatment plan.
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Appointments are available until all slots are reserved and will be managed on a first-come, first-served basis.
2. Rescheduling & Cancellations
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You may reschedule or cancel your appointment up to 24 hours in advance without penalty.
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Cancellations made less than 24 hours prior to your appointment may result in a cancellation fee or forfeiture of the deposit.
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Repeated last-minute cancellations or no-shows may result in requiring a larger deposit or refusal of future service.
3. No-Shows
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Failing to arrive for a scheduled appointment without notice will be considered a no-show.
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No-shows result in forfeiture of deposit and/or the full cost of the missed appointment.
4. Membership Appointments
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Membership service appointments must follow this booking and cancellation policy.
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Deposits are still required to hold membership service slots.
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If a membership service appointment is canceled late or missed, that service may be forfeited at the discretion of management.
5. Exceptions & Emergencies
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We may waive cancellation fees in emergency situations or extenuating circumstances, at the discretion of salon management.
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Please contact us immediately if you are unable to attend your appointment due to an emergency.
6. Acknowledgment & Agreement
By booking an appointment with Onyx Glam Natural Hair Care, you confirm that you have read, understood, and agree to abide by the terms of this Booking & Cancellation Policy.
Privacy Policy
At Onyx Glam Natural Hair Care, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our salon or use our website.
1. Information We Collect
We may collect the following types of information:
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Personal Information: Your name, phone number, email address, billing details, and other information you provide when booking appointments, purchasing products, or signing up for memberships.
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Payment Information: Payment card details are processed securely by our third-party payment provider. We do not store your full payment card information.
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Usage Information: Data about how you use our website, including IP address, browser type, and browsing behavior (collected through cookies and similar technologies).
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Health Information (optional): Information you provide regarding allergies or sensitivities to ensure safe and personalized services.
2. How We Use Your Information
We use the information collected to:
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Process bookings, memberships, and product purchases
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Communicate appointment reminders, updates, and promotions
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Provide personalized recommendations for services and products
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Improve our website and salon operations
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Comply with legal and regulatory obligations
3. Sharing of Information
We do not sell or rent your personal information to third parties. Information may be shared only in the following cases:
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Service Providers: With third-party vendors (e.g., booking platforms, payment processors) who help us operate our business.
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Legal Requirements: When disclosure is required by law, regulation, or legal process.
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Business Transfers: In the event of a business sale or transfer, your information may be part of the transferred assets.
4. Data Security
We implement reasonable technical, physical, and administrative safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet can be guaranteed to be completely secure.
5. Your Rights & Choices
As a customer, you have the right to:
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Access, update, or correct your personal information
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Request deletion of your personal information, subject to legal and contractual obligations
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Opt out of receiving promotional communications by following the unsubscribe link or contacting us directly
6. Cookies & Tracking
Our website may use cookies and similar technologies to improve user experience, analyze site traffic, and personalize content. You may disable cookies in your browser settings, but certain site features may not function properly.
7. Children’s Privacy
Our services are intended for individuals 16 years of age and older. We do not knowingly collect information from children under 16.
8. Updates to This Policy
We may update this Privacy Policy periodically. Updates will be posted on our website with a revised effective date. Continued use of our services indicates your acceptance of the updated policy.
9. Contact Us
For questions about this Privacy Policy or how we handle your personal information, please contact us:
Disclaimer & Limitation of Liability
1. General Disclaimer
At Onyx Glam Natural Hair Care, we strive to provide professional, high-quality services and products. However, results may vary depending on individual hair type, hair history, lifestyle, and at-home maintenance. We cannot guarantee identical results for every client.
2. Health & Allergies
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Clients are responsible for disclosing any allergies, medical conditions, or sensitivities prior to receiving services.
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We use products designed for safety and effectiveness, but Onyx Glam is not liable for allergic reactions or adverse effects that result from information not disclosed by the client.
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A patch test is available upon request before certain treatments.
3. Aftercare Responsibility
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Proper at-home care is essential to maintain the health and longevity of your style.
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Instructions provided by your stylist must be followed; failure to do so may affect your results.
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Onyx Glam is not responsible for damage caused by neglect, misuse of products, or services performed by another salon after your appointment.
4. Product Use
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All products sold in our salon are for external use only.
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Clients are encouraged to review ingredients before purchase.
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Onyx Glam is not responsible for misuse of products once purchased.
5. Limitation of Liability
To the fullest extent permitted by law, Onyx Glam Natural Hair Care and its staff shall not be liable for any:
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Indirect, incidental, or consequential damages
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Reactions, injuries, or losses arising from services, treatments, or product use
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Dissatisfaction with outcomes where reasonable effort and professional care were provided
6. Consent
By booking a service, purchasing a product, or visiting our salon, you acknowledge that you:
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Understand the potential risks involved in hair, beauty, and nail services
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Have disclosed all necessary information to your stylist or technician
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Agree to release Onyx Glam Natural Hair Care and its staff from liability except in cases of proven negligence
7. Updates
This Disclaimer may be updated periodically. Changes will be posted on this page with a revised effective date.